Before contacting support

Confirm that the Suno track or playlist is public and still available.
Refresh the Suno page and try the download again.
Make sure the extension is enabled and updated to the latest available version.
Check whether your browser blocked or interrupted the download.

What to include

To help us investigate, include the public Suno URL, your browser name and version, the extension version, the error message you saw, and the steps that caused the issue. Do not send passwords, authentication cookies, payment details, or private Suno content.

Privacy and legal

For details about local download history, server fallback processing, and data retention, read our Privacy Policy. Use of the Service is governed by our Terms of Service.